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TICKETING FAQ

GENERAL INFO.

For tickets, contributions, and information, visit us in person at The Taub Box Office, call Audience Services, or visit us online here at publictheater.org.

 

THE TAUB BOX OFFICE

Located in the lobby of The Public Theater at 425 Lafayette Street, The Taub Box Office serves all venues at The Public, including Joe’s Pub.

HOURS:
Monday through Sunday, 2:00PM to 6:00PM*

*For shows that begin before 2:00PM, the Box Office opens 1 hour prior to the show’s start time. The Box Office closes at 6:00PM or 30-minutes after the start of the final show of the day.  We recommend reviewing the performance calendar for the date you wish to visit the Box Office to be certain of the hours.

The Taub Box Office accepts cash, checks, American Express, Visa, MasterCard, and Public Theater Gift Certificates as payment. 

AUDIENCE SERVICES
For all transactions and inquiries, call Audience Services at 212.967.7555.

HOURS:
Monday through Saturday, 11:00AM and 7:00PM
Sunday 12 noon to 6:00PM.  


ONLINE

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FEES.

SERVICE FEE
A per ticket Service Fee is added to all ticket transactions for Public Theater and Joe's Pub shows and events. Fees are waived for all Public Supporters and Partners or for anyone when buying in person at The Taub Box Office. 

$6 per ticket for tickets over $25 
$3 per ticket for tickets $25 and under

FACILITY FEE
A per ticket Facility Fee is added to all ticket transactions for Public Theater and Joe’s Pub shows and events. Facility Fees help us maintain our historic home at 425 Lafayette as well as The Delacorte Theater in Central Park. Fee is waived for Public Supporters and Partners.

$2 per ticket for tickets over $25
$1.50 per ticket for tickets $25 and under


MAIL ORDER FEE
A per order fee is added for mailing tickets for Public Theater and Joe’s Pub shows and events. Fee is waived for Public Supporters and Partners.

$3 per order for mailing tickets

REFUNDS, EXCHANGES, TICKET DONATIONS.

REFUNDS
Unfortunately, there are no refunds once a ticket transaction has been completed. Please note that performers are subject to change, and we do not issue refunds in the event of a change in casting.

EXCHANGES
Subject to availability, tickets may be exchanged until 48 hours before a show or event for a $5 fee per ticket. This fee is waived for Public Supporters and Partners. Tickets may be exchanged for another performance of the same production only.

TICKET DONATION
If you are unable to attend a performance, you may return your ticket and receive a tax-deductible contribution equal to the value of the ticket you purchased. Donation requests must be received by 12pm for all matinee performances and by 6pm for all evening performances and cannot be arranged after a performance. An email confirmation will be sent initially confirming the donation to The Public. For all donations over $25, a tax deduction receipt will be sent by mail within two weeks of the performance. 

PAST DATE
If you were unable to use your tickets for any reason and did not exchange them before a performance or donate and return them, you may be able to use them for a subsequent performance of the same show. Call us at 212.967.7555 or visit the Taub Box Office on the day you wish to attend a make-up performance in the evening, or call or visit the day before for a make-up matinee performance.  If we have space available, we will issue a complimentary pass against your original paid tickets.

FOR JOE’S PUB SHOWS & EVENTS.

REFUNDS
Unfortunately, there are no refunds once a ticket transaction has been completed.

TICKET DONATION
Unfortunately, we are unable to offer the option of donating your ticket for a tax-deductible donation for all Joe’s Pub performances because we are not producing the event, but simply presenting it for the artist.  If you believe strongly in supporting our artists, both personally and financially, you may authorize audience services to re-sell your ticket to another patron without receiving a refund and waive the ability to claim a tax deduction. 

PAST DATE
Unfortunately we are unable to offer a Past Date for Joe’s Pub performances due to the fact that the majority of our performances are one night and one show only.

IS JOE'S PUB AN ALL AGES VENUE?
All ages are welcome, but please be aware that performances may include adult language and topics. As sensitivities vary from person to person, if you have specific questions regarding content, please call us at 212.967.7555.

Additional FAQ.

IT'S THE DAY OF THE PERFORMANCE AND IT IS SOLD OUT. ARE THERE ANY OTHER OPTIONS AVAILABLE FOR ME TO PURCHASE TICKETS?
On the day of a sold out performance, we may take names for a limited Full-Price Cancellation list should tickets possibly become available closer to the schedule curtain of a performance. Names will only be added to the Full-Price Cancellation list in person at The Taub Box Office window when the box office opens (2PM or 1 hour prior to the first show of the day if there is a matinée). The Full-Price Cancellation list will be called no earlier than 30 minutes before curtain and is limited to two tickets per person. Please note we are not able to offer a Full-Price Cancellation list for Joe's Pub performances. 

DOES YOUR TICKETING POLICIES AND PROCEDURES VARY FOR FREE EVENTS AND PERFORMANCES?
Yes, it is important to confirm distribution policies and procedures for free events like the Mobile Unit (Tour and at The Public), Civic Salon, Free Shakespeare in the Park, and other free events and performances. Detailed information about acquiring tickets is available under the Production Details section of each event or performance production page.

MY TICKETS ARE BEING HELD AT THE BOX OFFICE. DO I NEED TO SHOW IDENTIFCATION TO RETRIEVE THEM?
Yes, when picking up tickets at the Taub Box Office you will be asked to present some form of identification. Please have your ID or credit card ready before arriving at the window, If you are unable to be present identification to pick-up tickets for a performance, please contact Audience Services at 212.967.7555 and ask for assistance in arranging a “Hold Under” name to be added to the order. You may also make this request for purchases on-line, over the phone, and when buying in person at The Taub Box office.

WHAT HAPPENS IF I'M LATE FOR A PERFORMANCE?
Late seating is solely at the discretion of the venue management for all performances, and late seating policies are subject to change per production. Ticketed seat locations are not guaranteed past the schedule curtain time printed on tickets.

ARE CHILDREN PERFORMITTED TO ATTEND PERFORMANCE AT THE PUBLIC THEATER?
Children under five are not admitted into performances at The Public Theater unless explicitly noted on a productions information page. For children over the age of five we understand that sensitivities vary from person to person, if you have specific questions regarding content, please call us at 212.967.7555.

I FOUND A TICKET TO ONE OF YOUR SHOWS ON STUBHUB OR ANOTHER THIRD PARTY RESALE WEBSITE. IS IT VALID?
As a reminder to all - official tickets for The Public Theater and Joe’s Pub performances are available only by purchasing/donating through our website at publictheater.org, at TodayTix.com and their mobile app, by calling Audience Services at 212.967.7555 or by visiting our box offices. Please be wary of any other sites claiming to sell tickets to our events. We do not endorse third party sites, and we cannot guarantee or verify the validity of any tickets purchased in this way. If entry into our venues is attempted with an illegitimate ticket or one obtained under fraudulent circumstances, we will not honor it, even if money has been exchanged between you and a non-endorsed sales channel.  The Public is not financially responsible for any monetary loss you incur.

The Public Theater is a non-profit organization that relies on the financial support of generous donors and ticket sales.  Although we strongly discourage third party sales, it is legal in New York, but within the limits of the law: Ticket resellers must be licensed and bonded by the state. Regardless of licensure, one cannot resell tickets within 1500 feet of the venue. Regardless of licensure, one must issue a refund if the purchaser cannot go to the event through no fault of their own.