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ACCESSIBILITY SERVICES

The Public Theater strives to make its performances and facilities accessible to all of our patrons and visitors. For additional information or if you have questions, need assistance, or an accommodation not mentioned below, please contact us at 212.967.7555 (voice) or accessibility@publictheater.org.

Resources

RESOURCES.

Patrons who are Blind or Have Low Vision.

Alternate Formats

Large Print Playbills are available at all Public and Delacorte Theater season performances one week after a production has officially opened. Braille Playbills are available at all Public and Delacorte Theater season performances one week after a production has officially opened. Both large print and Braille may be obtained from the house manager or ticket taker upon entering the theater of the performance you are attending. Audio Playbills will be available under the Production Details on each production's page one week after the production has officially opened.

Other Public Theater print materials will be made available in alternate formats upon request with at least three weeks' notice. To request a document in an alternate format, please contact Audience Services by email at accessibility@publictheater.org.

Audio Description 

Audio description is scheduled for select Public Theater and Free Shakespeare in the Park performances throughout the year. Using a single ear piece connected to an FM headset, patrons who are blind or have low vision can listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance. Audio describers start pre-show notes approximately 15 minutes before the performance begins. Tickets for events that will be offered with audio descriptions may be purchased by calling us at 212.967.7555, visiting our box office or on-line. Tickets may also be purchased by visiting our audio descriptions partner website TDF.org

Patrons who wish to listen to the description must pick up a headset. Headsets are distributed free-of-charge on a first-come, first-served basis from the entrance to all of our theaters by speaking to a House Manager, Ticket Taker or Host Staff before a scheduled audio described event.  

The Public Theater also offers audio description upon request. Requests to audio describe non-designated events must be received at least two weeks prior to the event by the Director of Audience Services at 212.967.7555 or accessibility@publictheater.org These requests are subject to the availability of a describer and are provided at the discretion of the management.

The following upcoming performances will be Audio Described and are subject to availability:

Patrons who are Deaf or Have Hearing Loss.

Assistive Listening Devices

Assistive listening devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. FM radio assistive listening systems are installed in all of our theaters and headsets may be used at any seat. Headsets with induction neck-loops are available for patrons who use hearing aids and cochlear implants with a "T" switch. Ask your audiologist whether your hearing aid or cochlear implant has a "T" switch (telecoil) and how to use it with an assistive listening headset.

Headsets are distributed 30 minutes prior to performances free-of-charge and on a first-come, first-served basis at the entrance to every venue at The Public by speaking to the House Manager, Ticket Taker or a member of the Host Staff at Joe's Pub. Patrons may acquire a headset at the Box Office of the Delacorte Theater for Free Shakespeare in the Park.

American Sign Language Interpretation 

Sign language interpretation is scheduled for select events throughout our Astor Place and Free Shakespeare in the Park seasons. Tickets in the sign-interpreted section can be purchased on-line, by calling Audience Services at 212.967.755 or by email accessibility@publictheater.org.

The Public Theater offers sign language interpretation upon request. Requests for sign language interpreters, cued speech transliterators, or oral interpreters for non-designated events must be received at least two weeks prior to the event by the Director of Audience Services at 212.967.7555 or accessibility@publictheater.org. These requests are subject to the availability of an interpreter and are provided at the discretion of the management.

The following upcoming performances will be interpreted with American Sign Language and are subject to availability:

 

Open Captioning

Open-captioning is scheduled for select Public Theater events throughout the year. During these events, an experienced captioner scrolls up to three lines of text onto a four-foot-long LED sign in sync with the performance downtown at The Public.  Tickets in our open captioned sections may be purchased on our website by selecting a seat that has been designated as Open Caption accessible, by visiting our box office or by contacting our captioning partner TDF.org.

 

The Public Theater also offers  captioning upon request. Requests to caption non-designated events must be received at least two weeks prior to the event by the Director of Audience Services at 212.967.7555 or accessibility@publictheater.org. These requests are subject to the availability of a captioner and are provided at the discretion of the management.

The following upcoming performances will be Open Captioned and are subject to availability:

 

GalaPro Closed Captioning at The Delacorte

The Public Theater is proud to offer Closed Captioning for performances at The Delacorte Theater through the GalaPro mobile application (app) available for download on your smart device or by borrowing a device from the box office.  GalaPro is a first-of-its-kind mobile application that enables attendees to understand the stories unfolding on stage. GalaPro requires a one-time installation of the app. It is easily accessible and can be downloaded for free from the App/Google Play store. Using their multilingual system/ GalaPro provides users with the program of the performance as well as its show schedule. All services are provided in real time as the show is running on stage. Their unique technology is designed specifically to adhere to and respect the theater going experience of all. Airplane mode is always on so there will be no phone calls or messages, and a black screen with red or gray lettering is designed so that only the individual looking at their own personal device can see the screen. This feature prevents other audience members from being disturbed or distracted. If you need any assistance with the app or have any questions or concerns, please speak to a member of The Public Theater staff for assistance.  Special support for GalaPro was provided by the Zegar Family Foundation, NYC Media & Entertainment, TDF, and the National Alliance for Musical Theatre.

1. Download the mobile app from either Google Play (Android) or AppStore (iPhone).

2. Create an account

  • Login page will appear the first time you use the app
  • As a new user please choose "Get started now" or "Login" if you have an account
  • Choose your show
  • Choose your service, such as closed captioning, amplification or translation services if available
  • Click start

3. Prepare your phone for the show.

  • Set your phone to airplane mode
  • Open settings > Turn on Wi-Fi > Select GalaPro network for your show > Password is "galapro1"
  • Go back into the GalaPro App
  • To adjust font size and brightness use settings on the top left side of the screen

Patrons who have Mobility Disabilities.

Accessible Entrances

All entrances to the building, theaters, and restaurants are accessible. Acessible paths for our venue seating areas vary per space, and may require assistance from the staff. Please visit our Venue Accessibility page for additional details on each space.

If you have any questions or concerns about accessibility during your visit, please feel free to speak to a member of our staff upon arrival or email us in advance at accessibility@publictheater.org. Elevators operate between the basement and the third floor of the building. The Newman has a separate elevator used to access wheelchair accessible seating.

Accessible Seating

All venues have wheelchair- and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets.  Wheelchair accessible seating may be purchased by phone, in person, and online. For personal assistance selecting accessible seats or for more information about accessibility for a person with a disability, please call us at 212.967.7555 or email us at accessibility@publictheater.org.

Accessible Restrooms 

All public restrooms are wheelchair accessible. Companion care restrooms are available by speaking to a member of our staff for assistance.